Identify at-risk accounts by monitoring product use and trouble tickets in one place
Applying customer success resources evenly across your customer base is costly and ineffective. Satisfied accounts may feel smothered while accounts that need attention may not get enough.
The Rekener Account Control Center lets you easily identify factors contributing to account health and operationalize them across the business. Proactive monitoring lets customer success managers take action before it’s too late.
Stay in tune with your customers
Customer success is not a set-it-and-forget-it game. With the Rekener Account Control Center, conduct real-time analysis on at-risk accounts to spot negative trends and identify remedies.